Contact Us

Questions? Need Support? Want to Discuss Training Options?

We’re here to help. Whether you’re considering training, need support with your existing programme, or want to explore corporate or government partnerships, contact us through the appropriate channel below.

We aim to respond to all enquiries within 24–48 hours during business days, usually faster.

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Professional support
UK · Europe · USA

Contact Channels

Choose the category that matches your enquiry.

General Enquiries

For general questions about our training programmes, how we operate, or anything not covered by the specific categories below.

Email: info@empoweringutraining.com

If you’d like to speak with someone, we can arrange a call after your email. If you prefer to communicate in another language, mention this in your email and we’ll arrange the appropriate support.

Individual Training Enquiries

Considering training for yourself? Want help choosing the right programme, checking pricing, or confirming dates and locations?

Email: training@empoweringutraining.com
Suggested subject line: Individual Training Enquiry – [Your Location]

What to include in your message
  • Programme interest (Customer Service / Sales & Retail / Integration Training)
  • Your location or region
  • Questions about content, dates, or costs
  • Whether you’re self-funding or potentially eligible for government funding
Enrolment Enquiry Form

We’ll respond with available dates near you, pricing information, and answers to your questions. If needed, we can arrange a call after email.

Corporate Training Enquiries

Interested in training your team, setting up a corporate account, or getting pricing for multiple employees?

Email: corporate@empoweringutraining.com
Suggested subject line: Corporate Training Enquiry – [Company Name]

What to include in your message
  • Company name and industry
  • Approximate number of employees to train
  • Programme(s) of interest
  • Locations (single site or multiple sites)
  • Timeframe you’re considering
Corporate Enquiry Form

We’ll respond with options, pricing, and the next step. If needed, we can arrange a call after email.

Government Partnership Enquiries

Workforce development partnership? Employment programmes, integration training, or youth employment initiatives?

Email: government@empoweringutraining.com
Suggested subject line: Government Partnership Enquiry – [Organization Name]

What to include in your message
  • Organisation name and jurisdiction
  • Target population (unemployed, youth, immigrants, asylum seekers, etc.)
  • Approximate participant numbers
  • Objectives (employment outcomes, integration, benefits reduction, etc.)
  • Timeframe and budget considerations (if known)
Government Partnership Enquiry

We’ll respond with the right next steps. If needed, we can arrange a call after email.

Existing Participant Support

Already enrolled or currently in training? Need help with platform access, programme questions, or rescheduling?

Email: support@empoweringutraining.com
Suggested subject line: Participant Support – [Your Name]

What to include
  • Your full name as registered
  • Which programme you’re enrolled in
  • Your question or issue
  • Any relevant booking or reference numbers
Common support requests
  • Rescheduling training dates
  • Platform login issues
  • Certificate access or downloads
  • Training venue or schedule questions
  • Updating contact information

Response time: priority support within 24 hours (often same day for urgent issues).

Platform Technical Support

Technical issues with the digital platform? Login problems, certificate downloads, or errors?

Email: platform@empoweringutraining.com
Suggested subject line: Platform Technical Issue – [Your Name]

What to include
  • Your full name and the email used for platform registration
  • Description of the issue
  • What you were trying to do when it happened
  • Device + browser (e.g., iPhone Safari / Windows Chrome)
  • Any error messages you received

For login issues:

  • First try the “Forgot Password” link on the login page
  • If that doesn’t work, email us with the address you used to register

Response time: technical issues are prioritised (usually within 24 hours).

What to Expect When You Contact Us

Clear answers, relevant next steps, no pressure.

Response Times

  • General enquiries: within 24–48 hours during business days
  • Training enquiries: within 24–48 hours, usually next business day
  • Corporate enquiries: within 48 hours, often with next steps arranged by email
  • Government enquiries: within 48 hours, with formal proposal if appropriate
  • Participant support: within 24 hours (prioritised for urgent issues)
  • Technical support: within 24 hours (faster for access-blocking issues)

What We’ll Do

  • Answer your questions clearly and directly
  • Provide relevant information about programmes, pricing, and availability
  • Direct you to the appropriate next step (enrolment, discussion, support resolution)
  • Not pressure you into immediate decisions
  • Not spam you with follow-up emails if you’re exploring options

Privacy: Your contact information is handled according to our Privacy Policy. We use it to respond to your enquiry. We don’t sell contact details or spam you.

Want the fastest route to a decision?

Start with an enquiry form and we’ll respond with specifics.

If your question relates to dates, locations, pricing, or suitability, the enrolment enquiry forms help us respond accurately and quickly.

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